Technical Writer

Job Overview

Bengaluru

Full Time

5-8 years

A key player in the product team, the Technical Writer will participate in the Product Development process as a member of the project team. You will coordinate and ensure the completion and delivery of documentation, from planning to release, under general supervision. You will perform writing, editing, and/or illustration tasks on technical and business documentation, such as user manuals, installation manuals, help documents, release notes and tutorials.

Responsibilities

Your responsibilities will include, but are not limited to, the following:

  • Collaborating with project managers, functional experts, and developers to understand the product and develop high-quality documentation.
  • Coordinating with Product Owners to determine documentation requirements.
  • Tracking documentation requirements for the team.
  • Assisting team members and other groups within the organization on documentation projects.
  • Working with developers, testers, business analysts, and product managers to write and maintain end-user guides.
  • Reviewing documentation for structure, content, technical accuracy, and style
  • Creating tutorials and other training materials to improve user experience and customer satisfaction
  • Contributing to cross-functional analysis for continuous improvements regarding tools,processes, and content.
  • Analyzing customer feedback on the use of documentation and preparing, delivering, and following up with improvements.
  • Proactively researching product changes.

Experience:

  • Minimum 5-8 years of technical writing or equivalent experience writing customer-facing software documentation
  • Previous work experience with Treasury, Finance or Banking enterprise applications is preferred.
  • Ability to quickly understand technical and functional concepts and present them as easily comprehensible structured documents.
  • Knowledge of single-source authoring tools and style guides.
  • Prior experience of working in a product development organization with Agile methodology is preferred but not required

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Job Category: Technical Writer
Experience: 5-8 years
Job Type: Full Time
Job Location: Bengaluru

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