Application Support Analyst
Job Overview
Bengaluru
Full Time
India’s fastest growing FinTech Company, IBSFINtech is looking for smart individuals who are passionate about exciting growth in the FinTech space and believe in quality driven methodology for the Application Support Analyst role at the company.
The company is playing a transformational role in redefining Treasury Management software. An ideal candidate is expected to bring in the passion for technology innovation and has inherent drive for achieving higher goals.
Application Support Analyst role at IBSFINtech is a focused and experienced professional responsible for supporting our enterprise customers globally for IBSFINtech’s Treasury & Trade Finance product portfolio.
Responsibility
- Work with customers to understand the issues and documenting these clearly in the ticketing tool.
- Apply understanding of application design, configuration and functionality to solve customer reported issues effectively and efficiently.
- Assist customer in correctly using the software
- Understand issues / customer questions and classify into the different categories like Severity 1, 2, 3 and ensure SLA wrt each category of bugs is met.
Requirement
- Good hands-on experience in supporting the software applications in finance, treasury or BFSI domain.
- Experience in SAAS software for BFSI, Treasury or Trade Finance domains
- Experience in handling the ticketing tool like Jira, Freshdesk etc.
- Experience in using Microsoft office tools specifically Excel and email.
- Confident in working with customers directly.
- Good written and verbal skills in English.
- Graduate degree in B.E / B.Tech and/or MBA(Finance)
Interested in a Career at IBSFINtech?
World of Innovation awaits you!Experience: 0-2 years
Job Location: Bangalore, Work from Office
How to apply: Mail your resume with a covering letter at career@ibsfintech.com
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